Refund policy

ORIGIN Footwear – Returns & Exchanges Policy

At ORIGIN Footwear, we stand behind the quality and craftsmanship of our products. Please review our Returns & Exchanges Policy carefully before placing an order.

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Shipping

• Free shipping applies to all orders over R1000 within South Africa.

• Orders below R1000 will incur a standard delivery fee at checkout.

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Exchanges

We offer free exchanges on eligible items.

If you need to exchange your footwear for a different size or style, the following conditions apply:

• Exchange requests must be made within 7 days of receiving your order

• Items must be unworn, unused, and returned in their original condition

• Original packaging must be intact and included

Collection Fee

• A collection fee of R125 applies to all exchanges

• This fee covers courier collection and handling costs

Once the item is received and inspected, your exchange will be processed.

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No Returns / No Refunds

Please note the following policy carefully:

🚫 ORIGIN Footwear does not offer returns or refunds.

• We do not accept returns for refunds or store credit

• Sale items, promotional items, and discounted products are final sale

• Refunds will only be considered where required by the Consumer Protection Act (CPA), such as in cases of confirmed manufacturing defects

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Faulty or Defective Items

If you believe your item is faulty due to a manufacturing defect:

• Notify us within 48 hours of receiving your order

• Email info@originfootwear.co.za with your order number and clear photos of the issue

All claims will be assessed individually in line with South African consumer protection laws.

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Important Notes

• Items showing signs of wear will not qualify for exchange

• Incorrect size selection does not constitute a defect

• ORIGIN Footwear reserves the right to refuse any exchange that does not meet the above criteria

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Contact Us

For any exchange or policy-related enquiries, please contact us:

📧 info@originfootwear.co.za

🌐 www.originfootwear.co.za