At ORIGIN Footwear, we stand behind the quality and craftsmanship of our products. Please review our returns and exchanges policy before placing your order.

Shipping

• Free shipping applies to orders over R1,000 within South Africa.
• Orders below R1,000 will incur a delivery fee displayed at checkout.

Exchanges

• We offer exchanges for eligible items within 7 days of receiving your order, subject to the following conditions:
• Items must be unworn, unused and returned in their original condition.
• Original packaging must be included and in good condition.
• Exchanges are subject to stock availability.

Courier costs

• A R125 collection fee applies when we arrange courier collection for a voluntary exchange
• If you arrange and pay for your own return courier, the R125 collection fee will not apply.
• Please contact us before returning any item so we can provide the correct return instructions.

Returns & Refunds

• We accept eligible change-of-mind returns requested within 7 days of receiving your order.
• Items must be unworn, unused and returned in their original condition, with the original packaging included.
• Customers are responsible for the return courier costs for change-of-mind returns.
• Refunds will be processed once the returned item has been received and inspected.
• Where applicable, refunds will be made to the original payment method. Store credit may be offered as an alternative where agreed.

Sale & Discounted Items

• Items purchased at a discount of 15% or more are not eligible for change-of-mind returns, refunds or exchanges.
• This policy does not affect your rights regarding faulty or defective goods or any other rights that may apply to your purchase. Statutory online cancellation rights remain applicable where required.

Faulty or Defective Items

• If you believe your item has a manufacturing defect, please contact us as soon as possible.
• Email info@originfootwear.co.za and include:
• Your order number.
• A description of the issue.
• Clear photographs of the item and the problem, where possible.
• We will assess the issue and assist you with the appropriate solution. Qualifying faulty or defective items will be handled in accordance with applicable consumer protection requirements, including the relevant return, repair, replacement or refund options.
• Please note that normal wear and tear, accidental damage and damage caused by misuse may not qualify as manufacturing defects.

Important Notes

• Incorrect size selection does not automatically mean an item is defective.
• Items showing signs of wear may not qualify for a change-of-mind return or exchange.
• We reserve the right to inspect returned items before processing an exchange or refund.
• Nothing in this policy removes your rights regarding faulty goods or any other rights that apply to your purchase.

Contact Us

For returns, exchanges or product-related enquiries, please contact us:

Email: info@originfootwear.co.za

Website: www.originfootwear.co.za