Privacy Policy

At ORIGIN Footwear, we value the trust you place in us when shopping with our brand. Protecting your personal information is an important part of providing a safe and reliable online shopping experience.

This Privacy & Personal Information Policy explains how ORIGIN Footwear handles personal information when you browse our website, purchase footwear, contact our team or interact with our online services. We handle personal information in accordance with South Africa's Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable laws.

1. About ORIGIN Footwear

ORIGIN Footwear operates the online store at www.originfootwear.co.za.

Brand: ORIGIN Footwear

Email: info@originfootwear.co.za

Website: www.originfootwear.co.za

For privacy-related enquiries, please contact us using the email address above.

2. Information We May Collect

The information we collect depends on how you use our store.

This may include:

Customer details: Your name, surname, email address, telephone number and delivery address.
Purchase records: Products ordered, sizes selected, order values, transaction references, delivery details and order history.
Payment-related information: Payment confirmations and transaction details supplied by our payment providers. Card payments are handled through the relevant payment service, and we do not intentionally store full payment card details ourselves.
Customer correspondence: Messages, questions, complaints, product feedback and information supplied when requesting a return or exchange.
Online activity: Information such as your IP address, browser type, device details, website interactions and cookie data, where collected.
Communication preferences: Your newsletter subscription, marketing preferences and responses to our communications.

We aim to collect information that is relevant to the services we provide and avoid collecting unnecessary personal details.

3. How Your Information Is Used

We use customer information to operate our store and provide the service you expect from us.

This may include:

Confirming and fulfilling purchases.
Processing payments and preventing fraudulent transactions.
Arranging deliveries and communicating delivery updates.
Assisting with exchanges, returns, refunds and product enquiries.
Responding to customer service requests.
Maintaining financial records and meeting legal obligations.
Improving our website, product range and shopping experience.
Sending order-related notifications and important service messages.
Providing promotional offers and product news where permitted.
Supporting abandoned-cart communications where legally permitted.
Protecting our business, customers and online systems against misuse.

We only process personal information where we have an appropriate lawful basis, such as fulfilling an order, meeting a legal obligation, pursuing a legitimate interest where permitted, or obtaining consent where required.

4. Orders, Payments and Deliveries

When you place an order, the information required to process and deliver it is shared with the relevant service providers.

These may include payment processors, courier companies, website service providers and other businesses directly involved in completing your purchase.

We use the information needed to verify payments, prepare orders, arrange delivery and assist with problems relating to an order.

If you request an exchange, refund or delivery change, we may use the relevant order and contact information to manage that request.

5. Marketing and Promotional Messages

We may communicate news about new footwear, product launches, special offers and other ORIGIN Footwear updates where permitted by law.

Where prior consent is required for direct marketing, we will obtain it before sending the relevant communications.

You can unsubscribe from promotional emails using the unsubscribe link included in the message or by emailing info@originfootwear.co.za.

Unsubscribing from promotional messages will not prevent us from sending essential communications concerning an existing order or customer service request.

Where our website uses abandoned-cart reminders or similar marketing tools, these activities will be managed in accordance with applicable privacy and direct marketing requirements.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to support its operation and help us understand how visitors use the store.

Depending on the services enabled, these technologies may help us:

Keep shopping cart and checkout functions working.
Remember certain website preferences.
Understand website traffic and performance.
Improve the customer experience.
Measure advertising effectiveness and support marketing activities where permitted.

Some technologies may be supplied by external analytics, advertising or e-commerce providers.

You may be able to control cookies through your browser or the cookie preferences available on our website. Blocking certain cookies may affect some website functions.

Where consent is legally required, we will request it before using the relevant technology.

7. When Information Is Shared

ORIGIN Footwear does not sell customer personal information to third parties.

We may disclose relevant information to trusted service providers when necessary to run our store, including:

Payment and transaction processing providers.
Courier and delivery services.
Website hosting and e-commerce platforms.
Email and customer communication services.
Analytics and advertising providers, where applicable.
Accountants, auditors, insurers and professional advisers.
Regulators, law enforcement authorities or other parties where required or permitted by law.

We take reasonable steps to ensure that service providers handling personal information on our behalf are subject to appropriate confidentiality, security and data-processing obligations.

8. Information Processed Outside South Africa

Some service providers may store or process information in countries outside South Africa.

Where this occurs, we will take reasonable steps to ensure that any international transfer complies with POPIA, including applicable requirements relating to adequate protection of personal information.

9. Keeping Information Secure

We take reasonable technical and organisational precautions to protect personal information against unauthorised access, loss, alteration or disclosure.

Depending on the system involved, safeguards may include access restrictions, secure service providers, authentication measures and internal procedures for handling customer information.

No online system can be guaranteed to be completely secure. If a security incident occurs that triggers legal notification requirements, we will take the steps required by applicable law, including notifying the Information Regulator and affected individuals where required.

10. How Long Information Is Retained

We keep personal information for only as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

For example, purchase and financial records may need to be retained to meet accounting, tax or other legal obligations. Customer correspondence may be retained for an appropriate period to manage enquiries, returns, disputes and service history.

When information is no longer required and there is no lawful reason to retain it, we will take reasonable steps to delete, destroy or de-identify it securely.

11. Your Privacy Rights

Under POPIA, you may have the right, subject to applicable requirements, to:

Ask whether we hold personal information about you.
Request access to your personal information.
Request correction or updating of inaccurate information.
Request deletion or destruction where legally permitted.
Object to certain types of processing.
Object to direct marketing.
Withdraw consent where processing relies on consent.
Lodge a complaint with the Information Regulator if you believe your personal information has been handled unlawfully.

To make a privacy request, email info@originfootwear.co.za with a description of your request. We may need to verify your identity before responding.

Certain information may still need to be retained where required by law or where another lawful basis for retention applies.

12. Children's Information

Our online store is intended for people who can lawfully make purchases, or who shop with appropriate parental or guardian involvement.

Where we become aware that a child's personal information has been collected without the necessary legal authority or consent, we will take appropriate steps to address the situation in accordance with applicable law.

If you have a concern about information relating to a child, please contact us.

13. External Websites

Our website may contain links to other websites or online services.

Those websites operate independently and may have different privacy practices. ORIGIN Footwear is not responsible for the privacy or security practices of external websites.

We recommend reviewing the relevant privacy policy before sharing information with another service.

14. Changes to This Policy

We may revise this policy when our services, website technologies or legal obligations change.

The current version will be published on www.originfootwear.co.za. Where appropriate, we will update the effective date so that customers can identify the latest version.

15. Contact and Privacy Complaints

For questions about this policy, requests relating to your personal information or privacy concerns, please contact:

ORIGIN Footwear

Email: info@originfootwear.co.za

Postal address: 145 Main Road, Walmer, South Africa

Registered legal entity: FF CLOTHING GROUP CC

Website: www.originfootwear.co.za

If you remain dissatisfied with how your personal information has been handled, you may also contact the Information Regulator of South Africa through its official website:

https://inforegulator.org.za/

ORIGIN Footwear is committed to treating customer information responsibly and handling privacy enquiries fairly.